Intake and Information Management Support Staff (Permanent Part-time)
at VHA Home HealthCare

Job Description

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can't be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

$21.07 - $24.85/hour (placement on salary range as per Collective Agreement)

 

Intake and Information Management Support Staff provides full clerical and administrative support to the Integrated Client and Community Care Team, responsible for all data entry for all VHA and subcontractor referrals, and handle highly sensitive and confidential information related to clients, funders, and service providers.
The main functions of this role include but is not limited to accepting service offers/referrals, coordinating intake referrals and updating information for all VHA PSW subcontractor. #LI-MD1

 

Shift Option Available: 1:30pm-9:30pm Monday- Sunday (guaranteed 21 hours)

You must possess the ability to work the shift schedule above, including weekends and STAT holidays.

The incumbent must also be available to attend a 3-week full-time in-person training program starting on March 9th, 2026, including weekdays and weekends, from 8:30am-4:30pm.

Key Areas of Accountability:

• Provides efficient, accurate and timely data entry for OH atHome and Community/Hospital who VHA has partnered with.

• Maintains client database in accordance with VHA's standard procedures.

• Acts as the liaison person between the OH atHome and VHA Subcontractors.

• Creates all Subcontractor projected schedules.

• Distributes incoming faxes across the organization.

 Key skills, experience and behaviours required for this position:

• Secondary School Diploma

• Minimum of two years related work experience or equivalent in a multi-tasking, routine based clerical position

• A Certificate/Diploma in Medical Terminology is an asset

• Strong computer skills & experience using database software for reports and data entry

• Excellent keyboarding and data entry skills (50wpm)

• Speed and accuracy in computer inputting

• Excellent telephone skills—the ability to interact professionally with callers

• Strong organizational & self-management skills

• Ability to carry out routine tasks efficiently and quickly

• Attention to detail and the ability to deal with multiple priorities

• Good interpersonal and communication skills

• Ability to work in a team environment and communicate effectively with others

• Knowledge of GoldCare software an asset

• Knowledge of the HCCSS/Home Healthcare systems is an asset

• Ability to work a rotating shift schedule that includes weekends, evenings and holidays

• Demonstrated interest in professional self-development and maintenance of membership in the appropriate professional

• association(s) and respective College.

• Demonstrated commitment to client and family centered care.

Satisfactory completion of technical skills testing is required for the position.

What makes VHA's compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA's commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We'll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we're passionate about providing spectacular care.