Informatics Advisor / Customer Service Representative
at PBS SYSTEMS

Job Description

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun! 
 

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

The Informatics Advisor works with the Informatics team to support the PBS Install Services Team. As an Informatics Advisor you will provide top quality knowledge and expertise to our clients who contact our call center for issues or services. You will provide immediate solutions and services or escalates, if necessary, to other departments.

Job Responsibilities:

• Support and troubleshoot issues receive by phone and email
• Write up tickets and investigate issues involving third party data feeds
• Review issues or concerns from vendors who collect data from dealerships
• Be able to fulfill data requests and communicate those setups to both internal and external customers
• Assist on-site teams and dealerships with setting up payment processing machines
• Configuration of online payment systems
• Configure texting numbers, record automated messages for dealer appointments, and web setups
• Follow processes for integration of manufacturer communications and ensure link is established
• Work with internal staff to help investigate or find answers for those who are on-site
• Investigate issues called or emailed in from on-site staff, create a ticket and escalate when needed
• Maintain documentation and update as processes change within installs and data transfers
• Be able to talk about and navigate our DMS Software to be able to better assist customers
• Ongoing training in the software and different departments within the company

Qualifications:

• Dealership experience is an asset
• Good knowledge of printer and network setups, servers, switches, Microsoft platforms, peripheral setups, etc.
• Strong computer skills with proficiency in Microsoft Office Suite
• Excellent communication skills and phone etiquette
• Excellent customer service skills
• Strong problem solving and troubleshooting skills
• Effective time management, organization, and self-management skills
• Strong multi-tasking & prioritization
• Strong documentation abilities
• Ability to work occasional Saturdays and/or Sundays to support software installations
• Ability to work occasional Canadian/USA holidays based on installation needs
• High School diploma

What we offer:

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being.
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Outstanding travel incentive bonuses
• Additional performance incentives
• Attractive referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.