Customer Service and Operations Coordinator
at Seaspan

Job Description

Located on the traditional, ancestral and unceded lands of many indigenous peoples; Seaspan Ferries shows off a roll-on / roll-off, customer-focused commercial operation servicing an intrinsic supply chain for Vancouver Island. Safety being the core of everything we do, we strive for a workplace that reflects the diversities of communities we serve and take measures to offer fair employment and treatment of employees across the organization.

Are you a team player with attention to detail, enthusiastic about working inside and outdoors, looking for an opportunity with a local, leading marine company? Then we want to hear from you!

Seaspan Ferries is hiring for a permanent; full-time -Customer Service Operations Coordinator (CSOC).

As a CSOC, you will support Terminal Operations on the Lower Mainland, reporting directly to the Terminal Operations Lead. In this role you will be accountable for the safe and efficient handling of all traffic between Seaspan Ferries Mainland and the Vancouver Island terminals, with a strong focus on customer service in a 24/7 operation. The CSOC facilitates an end-to-end process from customer inquiries, accurate processing of bookings on the sailing network, coordinating & communicating with our terminal and vessel teams to ensure a seamless operation.

At Seaspan Ferries we operate 364 days of the year offering a 24/7 service to our customers at our Tilbury Terminal located at Delta & Surrey Terminal

Note: Due to business needs, this position is required to be fully on-site based at 7700 Hopcott Road, Delta.

What you'll do

• Monitor multiple operational dashboards and coordinate in concert with vessel & terminal teams
• Consistent validation of reservations / bookings against available capacity and follow up with when underutilized
• Coordinate efficient and safe loading and unloading of vessels with an on-time focus
• Exercise exceptional customer service skills while communicating effectively internally & externally
• Ensure the terminal is always in a ready state, following established SOPs outlined by the Manager, Terminal Operations
• Coordinate response during incidents; and accurately report and track using the safety management system
• Identify and seize opportunities to maximize capacity utilization
• Actively participate in all safety related initiatives, training, with a mind to continually improve

What you'll bring:

• Flexibility to work in a variety of shifts in support of a 24/7 operation
• Ability to learn and complete certifications for Handling of Dangerous Goods, forklift & ramp operations.
• Completion of Grade 12 education
• Strong diligence to safety, ability to follow & implement standard policies and procedures to coordinate a safe, efficient, and seamless operation
• Possess a strong work ethic, excellent verbal & written communication skills
• Excellent interpersonal skills, passion for customer service and ability to build relationships.

Why you'll love working here

• Flexibility to work various shifts and opportunity to grow and learn Terminal Operations.
• In addition to an annual bonus and pension plan matching, this role provides you a very competitive salary in line with the successful candidate's experience.
• We also provide a best-in-class health and wellness benefits package for this position, including such things as full health care (e.g. unlimited physiotherapy), dental, vision, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, Personal Spending Account, and an Employee Family Assistance Program (EFAP).
• Seaspan invests in our people by offering continued learning and development opportunities.

The estimated salary for this position is $63,000 - $77,000. In determining final salary, Seaspan considers many factors including the successful Candidate's skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company's sole discretion and presented as part of a competitive total compensation package.

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