Order management specialist
at ABB

Job Description

Order management specialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

For our Marketing, Sales and Product Management team, understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose. You will be the first and consistent point of contact for electrification products' distributors and business partners of the Electrification Canada division in Iberville, Québec. Reporting to the Customer Service Manager and using your customer service skills and knowledge, you will help solve diverse customer inquiries in support of the wider sales team. ABB Installation Products Division (formerly Thomas&Betts), is the number one manufacturer of electrification products in North America with a 125-year history of providing innovation and customer- focused solutions for connecting and protecting electrical systems, as well as a unique differentiated medium voltage offering. Our products are used all around you, every day - orbiting the earth, working on Mars, on the fastest trains we ride, in the fastest cars of the world, crossing oceans, in factories producing your food, in the tallest buildings of the world, in the most modern hotels and in the walls of your home. With a portfolio of more than 200,000 products marketed under more than 38 premium brand names, our Division offerings are found wherever electricity is used.
This position reports to
Order Management Supervisor
Your responsibilities

• Responding to customer inquiries efficiently with confidence and professionalism.
• Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue, eg, Sales, Operations, Supply Chain, After-Sales.
• Monitoring status of orders, inquiry resolution and support for any necessary escalation.
• Ensuring a positive customer experience, providing regular updates and clarification.
• Observing the overall process and trends across inquiries and identifying improvement areas.
• Living ABB's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A College degree.
• At least 3 years of experience in customer service, working as a customer service representative
• Sound knowledge of working ideally within the electrical industry or a manufacturing environment is an asset
• Perfectly bilingual (written and oral)
• Responsive and proactive behavior; demonstrated responsibility for and ownership of customer issues, organized and able to perform under pressure in a busy high volume team environment
• Knowledge of customer-service principles and practices.
• Knowledge of Excel, Outlook and Salesforce.com.
• A collaborative, solutions-oriented approach and strong communication skills.

Benefits

• Retirement plan
• Medical insurance
• Wellbeing program

More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.For the 4th year in a row, ABB Canada has been recognized as one of Canada's top employers by Forbes Magazine and has been ranked #1 within the industry category. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, and Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process.#LI-Hybrid

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