Customer Care -Summer Student
at Mars Incorporated

Job Description

Job Description:

What are we looking for?

• The principal responsibility of this role is Order management that spans from order receipt to customer delivery in addition to supporting customer engagement by ensuring prompt and reliable communication and by regularly tracking our performance to KPI's and contributing to value leadership.

What will be your key responsibilities?

• Order Management:
• Manage customer orders accurately and timely to ensure adherence to our terms and conditions, and internal processes.
• Work with customers and sales partners to maximize order efficiencies and minimize order touches.
• Manage order exceptions regarding inventory availability (e.g. shorts, ETA, allocations, timing, risk) on baseline/promotional/seasonal stock and ensuring alignment with business policy.
• Liaise effectively as the collaborative customer champion along with our internal business stakeholders (e.g. CPFR Teams, Supply Chain Analysts, Co-pack, Logistics, Transportation, Inventory, Sales) in seeking resolution to inventory, product execution, or other order issues.
• Customer Collaboration & Continuous Improvement
• Develop & maintain strong customer relationships that provide insightful & collaborative interaction and support customer engagement through focusing on insights gained from the advantage survey.
• Understand Customer requirements and expectations as outlined in their vendor manuals and where we can most effectively collaborate to drive service, recognize efficiencies, and reduce fines and fees.
• The CSA is responsible to identify opportunities to improve on KPI's and collaborate with internal stakeholders and the customer to improve and drive value leadership. KPI focus areas are Case Fill, On Time Delivery, Fines and Fees Reduction, reducing order violations/ non-compliance to our Terms and Conditions and driving order efficiencies such as increased pallet pick/reduced case pick.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.