Sales Support Representative
at Ingram Micro Inc

Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Ingram Micro is the business behind the world's brands reaching nearly 90 percent of the world's population. We focus on cloud, advanced, and specialty technology solutions, in addition to mobility and commercial/consumer technologies. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.Ingrammicro.com .

Ingram Micro has earned Great Place to Work Certification™ for 2023-2024 in Canada! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

The position is a hybrid role based in our Mississauga, Ontario office with the opportunity to work 2 days remotely per week. Ingram Micro is situated in a multi-story building equipped with accessibility features for individuals with disabilities.

About this role: This role is for our licensing desk team. You will have a shared mailbox and receive requests. Answering customer inquiries and following up with customers about their order status. Tracking sales leads, coordinating quotes and booking orders, providing customer service, and managing customer accounts. This role, includes maintaining SLA's (service level agreements) with our customers and suppliers.

Position Summary:

• Prepares product/license quotes as needed for pre-sales customers.
• Ensures all sales orders are processed efficiently and accurately and that delivery deadlines are met.
• Provides support to a sales team (inside/outside) representatives.
• Works with sales management, sales reps, and credit teams to process customer orders and/or change orders.
• Verifies and reviews the accuracy of orders.
• Responsible for monitoring overall account activity for assigned group.
• Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
• Takes orders on self-qualified leads when appropriate.

What you bring to the role:

• Typically requires a four-year college degree or equivalent experience.
• 0-2 years of functional experience.
• Must be organized and have a strong attention to detail.
• Entry-level professional individual contributor on a project or work team.
• Work is closely supervised. Problems faced are not typically difficult or complex.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
• Work is reviewed regularly by the supervisor or more senior peers.
• *This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com . This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro's Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here - Ingram Micro ESG.