Adoption Coach - Healthcare
at Mariner Innovations

Job Description

WHO WE ARE: 
Mariner innovates always and everywhere, turning novel ideas into practical solutions. From products and services to venture creation, we build better futures powered by people. Our purpose has always been to be a great, everlasting technology company for those who make an impact - elevating people, data, and technology in the best way to solve hard problems. We partner with people embracing change, leveraging data, cybersecurity, cloud, and change management to drive successful business outcomes that matter to our customers. 

Mariners build for change. Like SHIFT Energy, our energy management and decarbonization company. Or East Valley created to scale social economic impact in our communities through investment and mentorship of emerging change-makers and their companies. 

Mariner's purpose has always been to be a great, everlasting technology company and the core values that guide us every day are: 

OUR VALUES 

• We care for our team. 
• We care about the impact we have on our community. 
• We serve by solving complex problems. 
• We grow because growth fuels opportunities. 
• We innovate always and everywhere. 
• We build a business that lasts. 

OVERVIEW OF THE ROLE: 

We are seeking skilled Adoption Coaches to join our team, working on client-based projects within healthcare settings. Leveraging expertise in clinical workflows and end-user training, the Adoption Coach will drive engagement, build user confidence, and support effective technology adoption to enhance patient care delivery.

WHAT YOU'LL BE DOING IN THE ROLE:

• Provide on-site support during system go-live periods to assist users and promote smooth adoption of new workflows
• Help resolve user challenges by offering real-time guidance and escalating complex issues when necessary
• Capture common questions and feedback to support continuous improvement and future training initiatives
• Deliver targeted training and share quick tips or reference materials to reinforce best practices and user confidence
• Communicate regularly with leadership and project teams to share user insights and adoption progress
• Monitor and report on key adoption activities, identifying areas where additional support may be beneficial
• Collaborate with technical and operational teams to ensure a coordinated, positive user experience
• Support the transition to steady-state operations by empowering internal teams to maintain adoption momentum

WHAT SKILLS/QUALIFICATIONS YOU'LL NEED TO DO THE JOB:

• Bachelor's degree in a relevant healthcare, health informatics, or information technology field
• Extensive knowledge of the Canadian healthcare system, including both acute and community-based settings
• Strong understanding of Change Management principles and best practices
• Willingness to work a 48-hour schedule consisting of 12-hour rotating shifts (including weekends and holidays) is required
• Cerner certification is preferred
• Experience supporting Cerner implementation would be considered an asset

…AND YOU ARE...  

• Always improving your skills and knowledge: you want to be the best at what you do    
• Curious and creative; comfortable taking on new problems and challenges  
• A self-starter with the ability to recommend priorities to the project leader   
• Comfortable working through problems and figuring things out with minimal supervision  
• Great problem-solving skills: thorough and reliable  
• Able to work in a team: share knowledge and assist other team members  
• A good communicator: able to explain your ideas and recommendations  
• Well organized and dependable under pressure: you manage your time effectively  
• Energized by our company values!    

WHY MARINER? 

We believe in making a positive impact in the communities where we live and work! Not only are we passionate about nurturing a thriving technology sector here in Atlantic Canada, but we are also committed to solving technology challenges that will make an impact worldwide. Technology is everlasting, and we take pride in connecting world class talent to world class projects and business solutions.  

If you are an IT Professional, Software Professional, or Management Consultant, that is passionate about career development, data, and problem solving, we want to hear from you! If this sounds like someone you know, share this with them so they do not miss the opportunity to experience Mariner!  

To achieve this, we know we need to be all in on training and development of our team so we can continue to move the needle in the technology sector together. Of course, we offer competitive compensation and benefits packages to our team, but our competitive edge is the development and training that our team experiences every day.  

Be part of our vibrant community that values diversity and embraces inclusion at every level. We are committed to fostering a culture where individuals from all backgrounds and walks of life feel empowered to contribute their unique perspectives. Our collaborative environment celebrates the richness of ideas and experiences, and we believe that by embracing diversity, we can achieve greater innovation and excellence together. Come and help us create a workplace that reflects the beautiful tapestry of our global community.  

Join our growing team!