On-Site Donation Attendant
at Talize

Job Description

Who We Are 

Did you know 85% of all textiles end up in a landfill despite 95% being fully recyclable?  Currently, there are approximately 500 million pounds of textiles sitting in Canadian landfills.  Textile puts tremendous strain on our environment.  Recycling Rewards is an innovative collection service that serves as the important link between those wishing to part with unwanted, reusable goods and those in need of them.  Recycling Rewards is a for-profit Canadian recycling company operating in the province of Ontario.  Established in 2005, we have been setting the standard in the recycling industry for the collection and recycling of clothing, toys, books, small appliances, and other unwanted items.  We are proud to promote a greener earth by providing quick and easy solutions to textile recycling while supporting charities.  We believe “Recycle + Reuse = Rewards”.  

At Recycling Rewards, you'll be serving the community by helping them lead a more sustainable lifestyle.  A place with unlimited opportunities to learn and grow while unleashing your highest potential each day.  You'll be part of a “people and customer first” culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive.  We provide a productive work environment, where every perspective is valued.  Recycling Rewards also takes a holistic approach for providing great benefits and rewarding employees.

Who You Are 

The ideal candidate is proactive, agile, and business savvy individual who is committed to getting better everyday.  You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback.  You are customer-centric with an ability to act as a mentor amongst your peers.  Of course, you also deliver consistent results by aligning yourself with Recycling Reward's values.  

The Role

As an On Site Donation Attendant  you are enthusiastic and dedicated individuals to join our team at Recycling Rewards. As a key member of our operations team, you will be responsible for efficiently managing the intake, processing, and organization of donated items. Your role will play a vital part in supporting our mission and contributing to the overall success of the store.

Duties and Responsibilities

Departmental Duties

• Greet every customer in a professional and enthusiastic manner. Attend door within 10 seconds of doorbell ring or attend car prior to the customer getting out if in a store that offers in car service, when stationed in the OSD area.
• Receive donations from customers, assisting customers with moving/unloading product when necessary.
• Stack and weigh carts/bins, properly record and label, and put in order from oldest to newest.

• Input date, vendor, and cart weight into the receiving spreadsheet to monitor stock on hand inventory levels of soft/hard product.
• Monitor donation bins outside and at the front of the store and transfer items to the back area to be processed.
• Explain about the “Do not Accept List” and inform customer why we cannot take certain items. 
• Provide current promotional coupon to customers for donating. 
• Action daily OSD audit deficiencies discussed with your supervisor.
• Properly dispose of all unsellable merchandise, and hazardous material.
• Responsible for pre-sorting of donations.

Health and Safety

• Ensure that the merchandise processing area is kept in an organized and clean manner in accordance with company housekeeping standards.
• Take precautionary measures and follow company guidelines against external and internal theft.
• Maintain a safe workplace by identifying and properly removing any hazards and reporting hazards to management and the Joint Health and Safety Committee. 
• Immediately report employee accidents to management.
• Ensure proper PPE is worn such as cut resistant gloves, earplugs and eye wear while performing various tasks.
• Practice safe lifting and handling of merchandise.
• Ensure that all donation areas are kept in an organized and clean manner in accordance with company housekeeping standards.

Other Duties

• Maintain professionalism while communicating with peers, managers, and customers.
• Answer customer inquiries and solve customer complaints in a timely manner.

• Achieve donation goals by providing sound customer experience.
• Ensure that all donation opening and closing duties are performed.
• Perform additional job-related duties as requested by management.

Core Competencies

• Communication: effective verbal and written communication skills are crucial for conveying ideas, collaborating with colleagues, and presenting information clearly.
• Adaptability: the ability to quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
• Problem Solving: the capacity to identify challenges, analyze them, and develop practical solutions.
• Time Management: efficiently managing one's own time and tasks to meet deadlines and goals.
• Teamwork: collaborating with others, valuing diversity of perspectives, and contributing to group success.
• Technical Proficiency: proficiency in the necessary tools, software, and equipment relevant to the individual's role.
• Critical Thinking: the ability to evaluate information and make informed decisions based on evidence and logic.
• Self-Motivation: taking initiative and being proactive in pursuing personal and professional development.
• Emotional Intelligence: understanding and managing one's emotions and effectively relating to others in the workplace.
• Ethical and Professional Behavior: demonstrating integrity, honesty, and professionalism in all interactions.

Education, Experience and Requirements

• 6 months to 1 years' experience working in retail.
• Previous work in a thrift retail environment is considered an asset.
• Previous experience operating a forklift, bailer, or garbage compactor is considered an asset.

Physical Requirements and work environment:

• Ability to accurately perform repetitive work in a fast-paced environment, while maintaining department goals, double-check work to provide consistent performance.
• Understanding and knowledge of basic mathematical operations and numbers.     

• Ability to stand and walk for the duration of shift. Constant bending, reaching, and using hands for repetitive actions.
• Lifting and carrying items up to 50lbs without assistance throughout shift. Pushing and pulling merchandise containers on wheels weighing up to 500lbs.

• Exposure to dust — all of designated shift, periodic temperature fluctuations and noise levels.
• Requirements to have open availability including days, evenings, weekends, and holidays.

• Interaction with customers, clients, and the public at large.

Recycling Rewards is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Recycling Rewards.  Please note, only the candidates who are selected for an interview will be contacted.  Recycling Rewards welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.