Platform Specialist
at Ingram Micro Inc

Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Ingram Micro is the business behind the world's brands reaching nearly 90 percent of the world's population. We focus on cloud, advanced, and specialty technology solutions, in addition to mobility and commercial/consumer technologies. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.Ingrammicro.com .

Ingram Micro has earned Great Place to Work Certification™ for 2023-2024 in Canada! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

The position is a hybrid role based in our Mississauga, ON office with the opportunity to work 2 days remotely per week.

Responsibilities:

• Analyzes organizational strategy and business processes to assist in the development of solutions that are fully aligned with overall business goals.
• Training, coaching, and providing input to new enhancements and roadmap features and functions from a global perspective.
• Provides technical expertise in identifying, evaluating, and developing systems and procedures that are cost-effective and meet user requirements.
• Plan and design business processes and make recommendations and changes to improve and support business systems and activities.
• Uses industry knowledge to recommend options that will optimize company functions or processes. Uses historical data, sales trends, and market research to develop forecasts, track sales quota and provide various reporting (daily, weekly, monthly).
• Works closely with multiple departments. Utilizes data to determine potential changes.
• Assists companies in areas of solutions planning, impact analysis, and risk assessment.
• May help in the planning and implementation of the RFP process, broad architectural considerations, budgeting and project planning.
• May play a key role in training employees on applications, databases, and operating systems.

What you bring to the role:

• Four-year college degree (or additional relevant experience in a related field).
• Minimum 5 years functional experience.
• Understanding of distribution models, platforms, and digital transformation is ideal.
• Experience with IM360 is an asset or other CRM Software.
• Strong process improvement skills.
• May manage projects/processes.
• Influences others regarding policies, practices and procedures.
• Provides solutions to a variety of complex technical and business matters.
• Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity.
• Incumbents provide a leadership role for the work group through knowledge in his/her area of specialization.
• Generally free to determine work priorities based on general direction from managers.
• Specialist in technical or business skills.
• Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.
• Ability to make significant contributions to processes and systems.
• *This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement: As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com . This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro's Commitment to ESG (Environment, Social & Governance): Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here - Ingram Micro ESG.