Intake Information Management Support Staff
at VHA Home HealthCare


Posted in Nonprofit - Social Services
29 days ago

*Job brought to you by eQuest

Job Description

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can't be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

OPSEU/VHA Pay Scale Level 2– $19.15-$22.57 per hour


Intake and Information Management Support Staff provides full clerical and administrative support to the Intake and Information Management Team. This position is the primary contact for all telephone and electronic inquiries made by the LHINs regarding case offers, VHA Subcontractors and other Community Partners. The main functions of this role include, but is not limited to: data entry, telephone support, monitoring of electronic portals and fax systems, service changes and updates, maintenance of the client data base, communications with VHA Nurses and Rehabilitation Service Providers, and the compilation of the Centre`s data, statistics and reports.


We are currently seeking:

Intake and Information Management Support Staff—Permanent Part-Time

Guaranteed 20 hours per week but could be scheduled up to 35 hours

Shifts will vary between 8:30am—9:30pm on weekdays, weekends, and stat holidays. Eligible for Hybrid work arrangement post completion of satisfactory training

The incumbent must also be available to attend a 3-week full-time in-person training program including weekdays and weekends, from 8:30am-4:30pm.

Key Areas of Accountability

· You have relevant post secondary school education/training combined with practical experience, medical terminology is an asset.

· Minimum of two years related work experience or equivalent in a multi-tasking, routine based clerical position

· You possess superior computer and data entry skills with proven speed and accuracy (50wpm) and have experience and a keen desire to learn and utilize new software/electronic applications.

· You are culturally competent, interacting effectively with diverse stakeholders with a wide range of communication skills, customer service experience, knowledge and understanding of the home care system.

· Must be able to communicate and document in an effective, timely and efficient matter with clients.

· Strong attention to detail and the ability to deal with multiple priorities is a requirement.

· You are a strong team player and can work effectively under pressure, adhering to deadlines.

· You are comfortable working in a constantly shifting environment as VHA responds to changes in client and funder needs and staff availability.

· Proven organizational and effective problem solving skills are required.

· Demonstrated efforts to continuously develop and upgrade skills and achieve personal and organizational performance targets are required.

· Knowledge of Gold Care and the ability to converse in a second language is a definite asset.

Satisfactory completion of technical skills testing is required for the position.

What makes VHA's compensation unique?

  • Benefits and pension plan for permanent eligible employees

  • Compensation for education and professional development

  • VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

  • Mentorship and peer support

  • Career development opportunities

  • Employee and family assistance program

  • Wellness resources

  • Perks & discounts

  • Staff & service provider events

Accommodation and VHA's commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We'll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we're passionate about providing spectacular care.


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