Supervisor - part-time - Vaughan Mills Mall and surrounding areas
at Smarte Carte Canada, Limited.

Job Description

Supervisor - part-time Vaughan Mills Mall and surrounding areas

$20 - $23 / hour

CAD

Approximately 10 - 15 hours per week

Availability to work on weekends may be needed.

This position is not eligible for relocation. Must be eligible to work in Canada without visa sponsorship.

COMPANY BACKGROUND

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

The part-time supervisor will be responsible for work at Vaughan Mills, including support of fitness locations, equipment to be maintained will include strollers, carts, massage chairs.

KEY RESPONSIBILITIES

• Maintain excellent communication and cooperation with other employees and those at service locations.
• Practice safe work processes; assuring safety of visitors and employees.
• Perform duties in an honest, reliable, and a professional manner.
• Inspect and perform maintenance on equipment.
• Complete and submit all necessary reports in an accurate and timely manner.
• Other duties as assigned by management.

EXPERIENCE

• Minimum 3 years in a customer service role.
• 3 years of field-based product support experience (route) is preferred.

EDUCATION

• High school diploma or equivalent required

QUALIFICATIONS

• Computer & mechanical aptitude
• Excellent communication & customer service skills

CERTIFICATIONS/LICENSES

• Valid Driver license required
   

PHYSICIAL REQUIREMENTS

• Lift 40 lbs. to waist height
• Walk and stand for 8 hours

Experience

Required

• Computer & mechanical aptitude
• 3 year(s): Customer Service

Preferred

• 3 year(s): Prior field-based support experience (route)

Education

Required

• High School or better

Licenses & Certifications

Required

• Drivers License

Skills

Required

• Cleaning
• Driving
• Conflict Resolution
• Collaboration
• Time Management
• Prioritizing
• Customer Service
• Communication
• Troubleshooting
• Computer

Preferred

• People Management
• Coaching

Behaviors

Required

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Required

• Self-Starter: Inspired to perform without outside help

See job description