Operations Manager
at Alta Equipment Group

Job Description

Alta Material Handling is seeking an Operations Manager to lead our Dorval, QC branch. This leadership role is accountable for overall branch performance, operational excellence, customer satisfaction, employee development, profitability, and continued branch growth. The primary responsibilities of the position consist of, but are not limited to:

• Lead overall branch operations with accountability for performance, profitability, customer satisfaction, and operational excellence
• Drive branch growth by partnering with Parts, Service, Sales, and other business functions to achieve operational and financial goals
• Manage branch P&L, inventory, budgets, expenses, productivity, and key performance indicators to support profitable growth
• Develop, coach, and support branch employees through performance management, training, succession planning, and regular feedback
• Build strong employee, customer, and vendor relationships while resolving issues promptly and professionally
• Foster a positive, accountable, and engaged team culture focused on safety, customer service, continuous improvement, and Alta's Guiding Principles
• Partner with Sales and other departments to identify opportunities, improve customer experience, and support branch revenue growth
• Maintain strong working knowledge of branch operations to provide support and coverage as business needs require

• WIP control and invoicing
• Monitor building condition
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Skills and Qualifications:

• Bilingual French and English communication skills are required, with the ability to effectively communicate with employees, customers, and business partners in both languages

• A minimum of 4-6 years of management experience
• Bachelor's degree is preferred
• Dealership experience is highly preferred
• Ability to effectively manage others
• Time management skills
• Computer Skills - Microsoft Word, Excel, Outlook and Business Intelligence (BI); Fleetmatics, PayTrace, Concur, Extend
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. taste/smell
• Vision: No special vision requirements
• Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds
• Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)

Culture is Job #1.
Alta Equipment Group prides itself in the 3 P's of business: People, Process and Product . By investing in the best people and creating a "one team" approach, Alta Equipment Group earns customers for life.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.

What we look for: At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning

Other Opportunities at Alta:
Please visit our careers page at https://altg.com/career/ to view other openings that may be of interest to you!
Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact careers@altg.com immediately.