AVP, IT Operations
at Maximus Services, LLC

Job Description

Description & Requirements

About Maximus

At Maximus, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus has been reinventing the way government agencies engage with citizens and are sought out by governments to solve complex problems. By supporting various Healthcare Administration, Employment and Citizen service programs worldwide in the United States, Australia, Italy, Saudi Arabia, Singapore, South Korea, Sweden and the United Kingdom.

Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people's lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus and their dedication to connecting citizens with the services they need from Government agencies.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

REMOTE

Position Summary

The Assistant Vice President, IT Operations oversees and manages our End-User Services and Enterprise Platforms portfolios. The portfolio includes Senior level leadership of the IT Service Desk, Desktop Support, Contact Centre Technology, IT Service Management, M365, Cloud & On-Premise Hosting (Azure & AWS), Networking, Telecommunications and operational IT Security. This position has the responsibility of establishing and implementing tactical and operational plans for the division with significant impact on the achievement of Corporate functional results with a focus on mid- to long-term strategies (3-5 years) to achieve business results. This position will report to our National Vice President, Product.

Your typical week at Maximus

• Implement and support infrastructure for scale, performance, compliance, and availability
• Manage and lead 24/7 network operations center and production operations which support our internal/external cloud applications and services
• Drive planning, budget development and strategic priorities, working within the engineering leadership team to shape and execute operations strategy and objectives
• Responsible for vendor management and purchasing for all IT and technology equipment and software
• Drive development and execution of technology infrastructure initiatives and optimize current infrastructure and support systems
• Collaborate with executive leadership and other business groups to increase effectiveness of operations projects, programs and communications
• Develop and support strong cross functional partnerships with Technical Support, Security & Compliance, Development, QA Product, Customer Success, and Corporate/Global IT

What you offer us

Knowledge Skills and Abilities

• Ability to effectively lead and support multiple teams of directors/senior managers, and managers

• Requires ability to negotiate and compromise, and ability to communicate and influence senior executive leadership

• Considerable knowledge of project management, business theory, business processes and budgeting;

• Solid understanding of technical infrastructure, information systems technologies, systems administration, software development, quality assurance, and enterprise architecture;

• Enterprise leadership skills including strategic thinking, business acumen, coaching for performance, relationship building, and complex decision making;

• Strong public speaking skills, verbal and written communication skills, and negotiation skills

Education and Experience

• Minimum 15 years' experience in Information Technology and 10 years in progressive leadership roles with advanced business knowledge, general management and leadership capability to lead business or functional teams;

• A university degree or diploma in the field of Computer Science or Business Administration; or equivalent education and experience;

• Experience in overseeing business application development, implementation, and integration; reasonable knowledge in the area of hardware infrastructure management;

• Proven leadership experience within a complex organizational structure with a history of managing and developing a diverse team of professionals;

What we offer you

We value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide. Maximus Canada offers the following:

• Competitive market-based salaries

• Comprehensive employer-paid benefits

• Four weeks of paid vacation

• Group Retirement Savings Plan

• Hybrid and remote work environments in Canada

• Annual paid bonus based on overall company performance

• Employee appreciation events

Maximus Global Core Values

• Accountability - Accepting responsibility to solve problems and rise to each challenge

• Collaboration - Partnering to instill trust and working as one

• Compassion - Empowering humanity by applying empathy and insight to every interaction

• Customer Focus - Cultivating an authentic desire to help others succeed

• Innovation - Embracing change and championing new ways forward

• Respect - Valuing the work we do, who we do it with, and the people we serve

We will be accepting applications until 11:59 PM on June 28, 2024.

Please note that while all applications are appreciated, only those candidates selected for an interview will be contacted . (No Agencies, Please)

EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.