IT Field Technician-Atlantic Provinces (onsite customer support at times)
at Thales DIS Canada Inc.

Job Description

Location: Canada_Remote, Canada

Dans des marchés en rapide évolution, les clients à travers le monde font confiance à Thales. Thales est une entreprise où les personnes les plus brillantes du monde entier se regroupent pour mettre en commun leurs idées et ainsi s'inspirer mutuellement. Dans tous les secteurs où œuvre Thales, notamment l'aérospatiale, le transport, la défense, la sécurité et l'espace, nos équipes d'architectes conçoivent des solutions innovantes qui rendent demain possible dès aujourd'hui.

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

IT Field Technician

Atlantic Provinces of Canada- Candidates must live in one of the Atlantic provinces as the role is remote (meaning there is not a Thales office), but the role does require driving to the DMV offices to support their operations.

Position Summary

As an IT Field Technician for Government Programs, you will be part of a team responsible for a complete range of Thales hardware and software solutions in DMV offices in New Brunswick, Nova Scotia, Newfoundland & Labrador and Prince Edward Island.

Key Areas of Responsibility

• You will be responsible for all remote and on-site preventative and restorative maintenance and will travel to customer locations within prescribed time to troubleshoot, repair, and/or escalate issues

• You will lead internal and external stakeholder communications on routine activities while ensuring proper and ongoing progress on the issues. and manage customer relations through clear and concise written and verbal communications, increasing trust and involvement while reducing ambiguity and conflict.

• You will have intermediate to advanced knowledge of ticket based tracking system and will use CRM software to consistently and accurately track tickets.

• You will manage and deliver SLA commitments and expectations to customers.

• You will work with operations engineers, sales and system administrator.

• You will have intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers including: reimaging experience, hardware maintenance, can disassemble certain products for parts replacement, and other duties as necessary

Minimum Qualifications

• At least 1 year of experience in a customer-facing role within the IT industry.

• At least 1 experience with Windows 7 and 10 OS, PC re-imaging.

• At least 1 year of experience with PC and laptop hardware.

• Demonstrable experience with independent customer relationship management, customer service, and satisfaction.

• Excellent verbal and written communication skills with the ability to communicate effectively across different levels of organizations.

• Must have a valid State Driver's License and a clean driving record.

Special Position Requirements

• Schedule: 40 hours per week. Monday – Friday plus ½ day on Saturday.

• Travel: Up to 50% travel as needed and up to 4 hours to remote locations.

• Site Visits: Drive to support DMV offices.

If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: 

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. 

•Company paid holidays and Paid Time Off. 

•Company provided Life Insurance,

Why Join Us?

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Thales est un employeur offrant l'égalité des chances qui valorise la diversité et l'inclusion sur le lieu de travail. Thales s'engage à mettre en place des mesures d'adaptation tout au long du processus de recrutement. Les candidats sélectionnés pour une entrevue et ayant besoin de mesures d'adaptation sont priés de le faire savoir lors de l'invitation à l'entrevue; notre équipe travaillera volontiers avec chaque candidat pour répondre à ses besoins particuliers. Tous les renseignements relatifs aux mesures d'adaptation seront traités d'une manière confidentielle et utilisés uniquement dans le but d'offrir une expérience candidat adaptée.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

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