Service Engineer
at ABB

Job Description

Service Engineer Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

****Referral bonus premium $1,500.00**** From rapid response, performance improvement to operational efficiency and life-cycle management, customer service is one of our fastest-growing areas. ABB's Drives Systems team of industrial automation professionals delivers solutions and services ensuring our customers get the most out of their investment. Our automation and digitalization solutions help improve safety, plant and enterprise productivity, while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers' challenges and opportunities.Automation Service Canada supports customers with ABB automation and electrical drives systems and solutions, operating in a wide range of industrial and utilities markets, across Canada. Our customers operate mission critical 24x7 processes which rely on ABB support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations.You will execute service work with Automation Service Canada, specializing on Drives systems provided by ABB. Located in Montreal or surrounding areas, reporting to the Service Manager, you will act as a field service representative providing on-site and remote services to customers. You will work with other ABB field service personnel in Quebec, with an extended network of professionals within Canada, North America and globally.
This is a position with global grade
14
Your responsibilities

• This role will be the key point of contact for all technical requirements after the system start-up, executing maintenance programs and commissioning new drive systems.
• Lead and/or participate in the installation and commissioning of new systems.
• Design, implement and execute maintenance programs to maximize the availability and operational effectiveness of customer drive systems.
• Consult with and advise customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
• Troubleshoot equipment and process problems, provide recommendations and implement solutions to eliminate root causes.
• Prepare and present reports to customers for new installations, maintenance, audits and other services.
• Deliver occasional training to our customers on ABB drive products/systems.
• Provide ABB leadership with recommendations for product, quality and customer service improvements.
• Regular travel within Quebec and the rest of Canada is required to provide on-site services. This may include occasional travel to the USA and internationally for both customer on-site services as well as training.
• Living ABB's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor's Degree in Electrical Engineering or College Diploma (Dec) in Electrical Technology.
• Experience with installation and maintenance of industrial control systems, including, low voltage and medium voltage drives, PLCs and HMIs.
• Experience with coordinated drive systems within the pulp and paper or metals industries is a definite asset.
• Strong customer focus and the ability to relate well to customer needs, strong interpersonal, leadership, and organizational skills.
• Must be able to work in a multi-disciplined service environment often under pressure filled conditions.
• Excellent bilingual communication skills including the ability to write reports and speak effectively before customers or employees.
• This position can reside in Montreal or the surrounding area.
• Valid passport and driver's license, and able to travel to the USA and internationally for training and customer assignments.

Benefits

• Retirement plan
• Healthcare plan
• Accident insurance
• Wellbeing program

More about us
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the 8th year in a row, ABB Canada has been recognized as one of Canada's top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada's Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.

This job has expired.