Program Manager, Growth & Business Expansion - Ontario
at Catalyst Awareness Inc.

Job Description

Program Manager, Growth & Business Expansion

Intertek is searching for a Program Manager, Growth & Business Expansion to join our Wisetail People Assurance team.  This is a fantastic opportunity to grow a versatile career in our Creative Service Team!

The Program Manager, Growth & Business Expansion is responsible for executing a defined growth agenda for Creative Services across four core areas: operational efficiency, productization of services, partnerships, and business expansion.

This role is an execution-focused operator who ensures initiatives move forward with speed, structure, and accountability across cross-functional teams. The individual translates strategic direction into structured execution, drives alignment across departments/business units, and ensures consistent progress toward scalable and commercially viable outcomes. A forward-looking mindset is essential, with a willingness to explore and apply AI and emerging tools to enhance how solutions are developed, positioned, and brought to market.

What you'll do:

The Program Manager, Growth & Business Expansion is responsible for executing a defined growth agenda for Creative Services across four core areas: operational efficiency, productization of services, partnerships, and business expansion.

This role is an execution-focused operator who ensures initiatives move forward with speed, structure, and accountability across cross-functional teams. The individual translates strategic direction into structured execution, drives alignment across departments/business units, and ensures consistent progress toward scalable and commercially viable outcomes. A forward-looking mindset is essential, with a willingness to explore and apply AI and emerging tools to enhance how solutions are developed, positioned, and brought to market.

What it takes to be successful in this role:

Operational Efficiency & Scale

• Drive initiatives that improve speed, capacity, and profitability across Creative Services
• Identify inefficiencies in workflows, resourcing, and execution models and move improvements into action
• Partner with Operations and Creative leadership to implement scalable process improvements
• Establish clear ownership, timelines, and accountability for efficiency initiatives

Productization of Services

• Explore and incorporate AI-enabled approaches where relevant to enhance service offerings, improve solution design, and support scalability
• Support the transformation of custom work into structured, repeatable service offerings
• Define service components, inputs, and delivery structure in collaboration with Creative teams
• Assist in developing pricing logic, packaging models, and standardized delivery frameworks
• Track adoption, performance, and scalability of productized offerings 

Business Expansion Execution

• Drive execution of initiatives that expand Creative Services revenue and reach
• Coordinate across Sales, Marketing, and Creative teams to move growth initiatives forward
• Support development and rollout of scalable opportunities tied to client demand
• Ensure expansion initiatives are structured, progressing, and delivering against defined outcomes

Partnerships & Ecosystem Management

• Manage and grow content and service partner relationships to support Creative Services expansion
• Partner with leadership to align on partner priorities and ensure execution against strategic goals
• Operationalize partner engagements, ensuring they are integrated into offerings and execution models
• Support evaluation, onboarding, and ongoing performance of content partners
• Help structure partner-related initiatives to ensure scalability and commercial viability

Cross-Functional Execution & Alignment

• Act as a central operator across departments to ensure initiatives do not stall
• Facilitate coordination between Creative, Operations, Sales, and Marketing teams
• Maintain visibility across all active growth workstreams and proactively remove blockers
• Translate direction into actionable plans, timelines, and follow-through mechanisms

Data, Tracking & Reporting

• Monitor progress of initiatives across efficiency, productization, partnerships, and expansion
• Provide structured updates on status, risks, dependencies, and outcomes
• Use data to identify gaps, opportunities, and areas requiring escalation
• Ensure leadership has clear visibility into execution progress and impact

Supervision Exercised

• The position of Program Manager carries no direct personnel responsibility or authority.

Supervision Received

• The Program Manager will report to both the VP of Growth & Creative Services and Director of Professional Services.

Education and Experience Requirements

• Bachelor's degree in business administration or equivalent + 10 years' work experience
• Demonstrated curiosity and initiative in exploring new tools and technologies, including AI, to support problem-solving and solution development
• Background in operations, procurement, supply chain, business analysis, or program management
• Strong execution mindset with ability to manage multiple workstreams simultaneously
• Highly analytical with strong comfort working with data and financial information
• Proven ability to work across departments and manage competing priorities
• Strong organizational skills with bias toward action and follow-through
• Comfortable operating in fast-paced, ambiguous environments
• Experience working with external stakeholders, vendors, or partners is an asset

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Salary & Benefits Information

The salary range for this position is $108,600- $118,600 per year. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons. In addition to competitive compensation packages, Intertek employees are eligible for a variety of benefits including paid time off, paid holidays, medical, dental, vision, life, and disability insurance, RRSP with company match, tuition reimbursement and more.

Intertek's Commitment

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Our Culture of Total Quality Assurance 

Intertek promotes a culture where motivated, customer-oriented employees can flourish, experience professional fulfillment, and reach their highest potential. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. 

A career with Intertek offers rewarding opportunities to help companies around the world develop products that are used safely by millions of people every day. Intertek is the trusted advisor to many of the world's leading brands, companies, and governments, and has earned a reputation for accuracy, reliability, integrity, and technical competence.  Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with Disabilities, who would like to request accommodation, or who need assistance applying, please email hr.canada@intertek.com

Please apply online at Intertek Canada Careers (oraclecloud.com) 

This position is not to fill a vacancy

*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.