Team Lead, Dealer Engagement
at PBS SYSTEMS

Job Description

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun! 
 

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

The Team Lead, Dealer Engagement  provides support to the Manager of Product marketing by helping to direct the team in current priorities and help push goals.  They acts as a liaison between the team and the overall manager by helping with overall people management and project coordination.

Job Responsibilities:

• Foster a collaborative and supportive team environment
• Develop project guidelines and development plans
• Liaise with other PBS departments to communicate project goals and timelines
• Provide leadership to team by coordinating the synergy between development, marketing and sales, implementation plans and deployments
• Proactively host customer engagement sessions 
• Create conference/workshop content and presentations.
• Strive to share the PBS products, and their capabilities, with our customers to help increase adoption and enhance customer experience
• Orchestrate a sense of community amongst our customers
• Be available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes and understanding common issues the software can alleviate.  New hires will be offered onsite time to gain a better understanding of the dealership.)
• Confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships and the ability to perform under pressure
• Quickly learn our products through an incentive-based training process that will help you understand our software and how it applies in a dealership setting, helping you to become an expert in both
• Work with the team to clarify daily work assignments and support long term team goals
• Manage attendance and balance staffing ratios
• Support new hires with training

​Qualifications:

• High school diploma or equivalency required
• Excellent customer service skills required
• Previous management experience preferred
• Project Management experience is an asset
• Good verbal and written communication skills
• Dealership experience is an asset
• Ability to provide and receive constructive feedback
• Ability to mentor others

What we offer:

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Outstanding travel incentive bonuses
• Additional performance incentives
• Attractive referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.