Dealer Engagement Specialist (Parts Module)
at PBS SYSTEMS

Job Description

Company Name:             PBS Systems

Job Location:                  Calgary - HQ

Job Type:                         Full-time, Permanent

Internal Job Title:            Dealer Engagement Specialist (Parts Module)

Reports To:                      Manager – Product Marketing and Enablement

Job Requirement(s):       Occasional travel through Canada and US with the occasional weekend shift to accommodate your travel schedule and or events

No. of Openings:             01 

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun! “ 

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As a Dealer Engagement Specialist (Parts Module), you will coach others in a group setting, foster a sense of community amongst others and collaborate with coworkers to produce positive customer experience. Our Dealer Engagement Specialists (Parts Module) are proactive mentors that strive to share the PBS products, and their capabilities, with our customers to help increase adoption and enhance customer experience.

Responsibilities:

• Proactively host customer engagement sessions
• Develop presentations and content for conferences, tradeshows, workshops and host events with support
• Promote adoption of our products/services with guidance
• Confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships with the ability to perform under pressure
• Provide supporting resources by coordinating information sharing between development, marketing and sales, implementation plans and deployments
• Understand market problems through interactions with customers and PBS experts.
• Be available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes and understanding common issues the software can alleviate.  New hires will be offered onsite time to gain a better understanding of the dealership)
• Orchestrate a sense of community amongst our customers
• Work closely with internal teams and provide insight into new development to ensure software direction will provide true value to customers and communicate information to relevant stakeholders
• Assist with product launches
• Build professional relationships with customers and internal stakeholders

Qualifications:

• High school diploma or equivalency required
• Solid computer knowledge. Microsoft Office Suite
• Must have 1-3 years of presentation development and public speaking experience 
• Previous experience in the automotive industry or dealership environment is an asset
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Excellent customer service skills
• Critical thinking and problem-solving skills
• Aptitude for learning new technology in a fast-paced environment

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Great referral bonus
• Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder

PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.