Technical Service Specialist
at Nordion (Canada) Inc.

Job Description

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company's unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

The Technical Service Specialist, under the direction of, working in conjunction with, or in communication with the Engineering Project Lead will be responsible for being the Lead installer for all Production irradiators (PI) , assembly/installation, testing, troubleshooting, maintenance of Production Irradiator equipment and all mechanical/electrical work associated with the assembly, testing and commissioning of Production Irradiators. This position is a career travellor role and Nuclear Energy worker.

Key Responsibilities

On-going customer Production Irradiator machine maintenance & customer support in areas of radiation safety and operations of PI systems.

Perform Customer training in machine operation, safety, & maintenance

Gather customer & market intelligence for potential sales of new equipment and services, new business opportunities, and coordinate with the commercial team to ensure information is documented and communicated

Support to Engineering in the design/concept phase for equipment upgrades as well as installation and commissioning of Production Irradiators, as well as both mechanical and electrical upgrades. Participate in estimate and design reviews, and contribute to ongoing projects as required by the project leaders.

Contribute innovative recommendations and design concepts to the Engineering team, facilitating the design and installation of new Production Irradiator equipment from initial concept to prototype commissioning and final deployment at customer sites

Responsibility for the recommendation, drafting and implementation of procedures and safe work practices to meet performance standards for the entire process of fieldwork.  Procedures are developed by the incumbent to for appropriate approval to comply with all regulatory, safety, and performance requirements for Co 60 business.  

Provide recommendations and design concepts to Engineering staff with respect to design and installation of new Production Irradiator equipment.  Scope of contribution includes creating design concepts recommended material for prototypes and the commissioning and testing of prototypes, and in coordination with the lead engineer lead work groups in the implementation of final designs at Customer sites.

As PI installation team lead, makes recommendations to overcome technical problems not considered during design phase. 

In the field the incumbent plays a key role in directing and managing the activities of sub-teams for machine upgrades and PI installs, consisting of external contractors and local labour.  It is the incumbent's responsibility to maintain complete oversight of the overall execution of their sub-team's work.

Support Engineering in the  planning and estimating  design and installation costs on all projects. 

Contribute to safety culture, identify and implement safety improvement projects.

Exercise comprehensive oversight over quality checks for equipment supplied by vendors before it departs for shipment.

problem-solve technical challenges that may not have been anticipated during the design phase

 Based on the needs of the business will be required to perform the duties of the Installation & Service Representative (ie Cobalt loading) and participate in training. 

Education

A college diploma (3-year technology) in a mechanical or electrical discipline 5+ years' experience working in the nuclear products industry.  

OR   a  licensed trade in a mechanical or electrical discipline with relevant work experience 

Skills and Experience

Advanced technical knowledge of the operation of Production Irradiators, including all mechanical, electrical, and associated control systems is considered an asset.

Strong leadership skills. 

Strong communication skills able to work with the customers when discussing new products and services offering. Able to communicate cross functionally with multiple internal and external stakeholders.

Organized and concise in order to complete documentation in a GMP environment.

Adaptable and ability to  identify alternative ideas to complete projects in a safe manner

Ability to read and interpret engineering schematics / drawings

Experience making recommendations and presenting ideas to senior leadership.

Demonstrated track record of generating new business opportunities and working cross functionally with multiple teams at Nordion to ensure customer satisfaction.

Able to travel globally.

Nuclear Energy Worker is required.

Physical Demands

Strong manual dexterity

Grip strength

Confined spaces

Ability to lift at least 25kgs on an occasional basis without aid

Experience and ability to travel internationally on a continuous basis

Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.