Manager, Business Platform Operations (Zendesk)
Ingram Micro Inc
Posted in General Business
about 18 hours ago
Job Description:
The Process & Pack Implementation (PPI) Technologist provides frontline technical supportfor the deployment of innovation, sustainability, and productivity initiatives across Mars Petcare North America's packaging portfolio. The Technologist, PPI plays a critical role in driving operational excellence, collaborating with cross-functional stakeholders, and advancing scalable, sustainable packaging solutions across the manufacturing network.
Success in this role requires connecting innovative workstreams with high-quality, consistent manufacturing outcomes to deliver packaging solutions that meet evolving pet parent needs. The Technologist PPI is responsible for supporting business-critical projects and site trials, ensuring alignment from concept through commercialization and handover.
This role provides technical support for continuous improvement, process efficiency, and process standardization at full-scale manufacturing sites. This role is responsible for driving process improvements and enhancing operational performance through the application of root-cause problem solving and statistical analysis, leveraging extensive knowledge of packaging materials, package design, manufacturing processes, and packaging equipment.
This role is based in Bolton with regular in-office collaboration expected. Flexibility is a key enabler-empowering associates to make choices that support both business outcomes and personal needs, including remote work.
What are we looking for?
What will be your key responsibilities?
Deployment & Handover: Support the execution of packaging trials, start-ups, and technology rollouts, ensuring seamless handover documentation and site operational readiness.
Site R&D Liaison: Function as the primary site-based technical representative connecting Packaging R&D and manufacturing teams to support project execution, issue resolution, and informed decision-making.
Process Optimization & Standardization: Partner with central engineering and operations to establish, simplify, and standardize process parameters for commercial and pipeline packaging materials.
Operational Excellence: Identify, prioritize, and implement process improvement opportunities using RCA, and SPC tools to improve equipment performance, reduce waste, and standardize manufacturing processes.
Protocol Design & Testing: Collaborate with broader R&D teams to design and execute qualification protocols, testing specifications, and modeling/simulation tools with minimal operational disruption.
What can you expect from Mars?
The base pay range for this position at commencement of employment is expected to be between the below range CAD 76,148.00 - CAD 99,944.00. Please note: This job posting is for an existing vacancy. AI is used as a supporting tool in our recruitment process.

Activision Publishing Inc.
Activision Publishing Inc.