Global Key Account Manager - Canada
at Intertek Testing Services NA Ltd

Job Description

Global Key Account Manager

ESSENTIAL DUTIES and RESPONSIBITLIES:

• Serves as liaison between customer and Intertek global operations to ensure correct understanding and consistent execution of customer's requirements according to specified processes and protocols.
• Manages multiple key global accounts, including managing activities of customer on-site staff (Account Coordinator) where applicable.
• Documents and communicates client requirements and work instructions to Intertek global network of labs and offices.
• Provides creative and innovative ATIC solutions to support client business strategies. Works to develop a strategic partnership between self, Intertek, and customer.
• Drives and generates opportunities for revenue growth consistent with Intertek global key account initiatives and strategies. 
• Performs random review of test reports to ensure consistency and accuracy which are reported to management and lab network.
• Proactively organizes and leads formal Quarterly Business Review (QBR) meetings with global key accounts.
• Keeps current on relevant product regulatory, safety, and quality performance requirements; communicates and consults with customer on relevant information; provides technical regulatory support; directly or facilitating through Intertek network of experts.
• Participates and consults with customer(s) in routine quality and safety meetings with QA engineers and other stakeholders.
• Expedite projects as needed to ensure turnaround times and performance metrics are met.
• Create and deliver client presentations for quarterly business review meetings.
• Prepares sales reports, forecasts, and provide regular account status updates through established CRM system, including the development of account-based strategies (Strategic Account Plan) in consultation with Director / Senior Director of Global Account Management and appropriate Global Business Line leaders.
• Organizes seminars or webinars to provide training to the customers and vendors on both process and technical related topics.   This may include periodic travel to overseas countries to meet with vendors or overseas customer sourcing offices.

Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do.

What we have to offer:

We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, RRSP with company match, tuition reimbursement and more.

Intertek believes that Our People are our strongest tool for success.  

Please apply online at Intertek Canada Careers (oraclecloud.com)

We are an Equal Opportunity Employer and do not discriminate against applicants due to disability, race, colour, religion, sex or national origin.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

 

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