Territory Manager - Province of Quebec
at EFCO

Job Description

Are you a construction-minded professional with a passion for building and making a lasting impact in the industry? At EFCO, we don't just build concrete structures, we build careers, partnerships, and opportunities. Established in 1934, we deliver innovative, cost-effective solutions that make construction safer and more efficient.

Headquartered in Des Moines, Iowa, EFCO is a growing, people-focused company committed to Quality, Integrity, Innovation, and Super Service. From engineering and design to manufacturing and field support, we help customers turn vision into reality while achieving the Lowest In-Place Concrete Cost (LIPCC).

Purpose

The Territory Manager for the Province of Quebec generates profitable business through the sale and rental of EFCO forming systems. This role serves as the primary contact for formwork buyers within a strategic geographic region. Additionally, this role builds trust-based customer relationships, applies consultative sales techniques, and delivers innovative solutions that align with EFCO's values of Quality, Integrity, Innovation, and Super Service.

Key Responsibilities

Customer Engagement and Sales Execution (70%)

• Grow EFCO's market share by developing consultative relationships with customers across an assigned territory.
• Execute the full sales cycle-including prospecting, interviewing, demonstrating, validating, negotiating, and closing-using EFCO's established methods.
• Present and position EFCO forming systems through impactful sales presentations and customized solutions.
• Maintain strong performance against visit, quote, order, deposit, and credit metrics.
• Apply Competitive Drive and Strategic Thinking to manage a healthy pipeline and deliver exceptional value to customers.

Customer Support and Relationship Management (15%)

• Provide responsive post-sale support to ensure project success and reinforce customer trust.
• Act as a consultative partner, solving problems proactively and addressing issues with accountability and professionalism.
• Use Communication and Problem Solving to improve long-term customer satisfaction and retention.

Professional Growth and Market Knowledge (5%)

• Continually invest in personal development through training, industry research, and internal knowledge-sharing.
• Build product expertise and sales competencies while maintaining a "Hungry, Humble, Smart" mindset.
• Leverage Curiosity and Initiative to improve performance and adapt to changing customer needs.

Sales Funnel and Forecast Management (5%)

• Maintain accurate and timely sales records in Salesforce, documenting key activities and pipeline metrics.
• Forecast monthly sales activity aligned with project and operational capacity.
• Demonstrate Responsibility and Attention to Detail to support business planning and execution.

Performance Measurement and Scorecard Compliance (5%)

• Adhere to the EFCO 18 scorecard, including both financial and competency-based performance indicators.
• Regularly review and assess progress to ensure alignment with company standards.

Additional duties may be assigned to meet organizational goals and priorities. Duties and responsibilities, as required by business necessity, may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing, to meet organizational goals and priorities.

Core Competencies

• Responsibility: Takes ownership of actions, tasks, and outcomes; follows through on commitments.
• Communication: Communicates effectively verbally and in writing, producing clear, concise, and professional content and adapting style to audience and setting.
• Analysis: Breaks down complex information to identify patterns, relationships, and root causes.
• Judgment: Makes sound decisions by evaluating facts, risks, and potential outcomes.
• Relationship Building: Develops and maintains productive, respectful relationships across teams and functions.

Qualifications

• Education: High school diploma required; college coursework in engineering, construction, or business preferred.
• Experience: Experience in sales, construction, or formwork industries strongly preferred.
• Computer Skills: Proficiency in CRM systems (Salesforce preferred) and Microsoft Office Suite.
• Other Requirements: Demonstrated track record of exceeding sales goals and building strong customer relationships; mechanical aptitude and technical skills essential; excellent communication, negotiation, and presentation skills; resilience, persistence, and a growth-oriented mindset.

EFCO Culture and Safety

Act with INTEGRITY by demonstrating honesty, responsibility, trustworthiness, and respect in all actions. Strive for QUALITY through continuous improvement and data-driven decision-making. Embrace INNOVATION by being self-aware, collaborative, and curious. Deliver SUPER SERVICE by creating value and consistently exceeding customer expectations.

At EFCO, the health and safety of our team members, visitors, and contractors is an overriding priority and EFCO is committed to promoting a safe and healthy work environment by requiring all team members to participate in environmental, safety, and health program activities. This includes always wearing required personal protective equipment; participating in safety training; engaging in and supporting safety activities including reporting hazards, unsafe work practices & near misses, incidents involving property damage, and any/all injuries - no matter how minor - immediately to their supervisor or manager.

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EFCO is an Equal Opportunity Employer. Employment decisions are made without regard to any characteristic protected by the Ontario Human Rights Code including race, colour, age, sex, ancestry, citizenship, ethnic origin, disability status, genetics, sexual orientation, gender identity or expression. Accommodation will be provided on request to applicants with disabilities to enable them to perform the essential functions, in accordance with the Ontario Human Rights Code up to the point of undue hardship.