IT Cybersecurity Technician (Afternoon Shift)
at Flex-N-Gate

Job Description

Job Duties

• Monitor UTM/IDR and Antivirus systems using required displays (dashboards), alerts/reporting
• Monitors firewall logs and other relevant security logs to review for threats, anomalies, intrusions and/or abnormal connection behavior. Investigates, reports and escalates issues as required to Cybersecurity staff and management.
• Participates in incident response, computer forensics, data preservation and investigations related to network breaches and/or unauthorized access of data.
• Supports regular and special reporting and analysis, including reports of vulnerabilities, risks, control deficiencies, remediation strategies, and performance metrics.
• Configures and tests security related technologies. Troubleshoots and corrects security and data related problems.
• Helps maintain configuration records and documentation, including security operations and maintenance, incident control, cyber incident response procedures, and other standards, policies, and procedures.
• Provides security related technical support to users and assists with the research, testing, evaluation, and implementation of security tools, systems, and processes.
• Reviews external threat intelligence feeds from cybersecurity agencies; sends alerts and coordinates with responsible parties to patch high risk vulnerabilities.
• Resolves technical issues via phone, email, remote tools or in-person support.
• Assists with the implementation and management of cybersecurity measures, including email security, data loss prevention, and vulnerability management
• Assists with cybersecurity training program and phishing campaigns.
• Help create and maintain necessary documentation for the FNG Cybersecurity Team
• Communicate and report effectively with the Information Technology Cybersecurity team, consult immediately where situations demand this level of escalation.
• Stay apprised of current industry trends and news related to breaches, share this information in the regular reporting

• Communicate with co-workers, management, clients and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Perform related duties consistent with the scope and intent of the position.
• Perform other technical duties as assigned by the IT Cyber Security Manger or Global IT Director.
• Ensure confidentiality of info encountered in all security platforms
• Available for emergency requirements 24/7.

Requirements

• English language written and verbal communication proficiency
• Technical college diploma
• Able to interpret the operational requirements of end users, project managers, and other stakeholders.
• Ability to write concise and accurate technical documentation.
• Able to stay abreast of current and future technological developments or trends.
• Good written and verbal communication skills.
• Able to work independently or as part of a team.

Requirements

• High School diploma or equivalent
• 2 to 4 year work experience in related field required.
• Recommended certificates in information systems
• Recommended completion of a one-year college level curriculum
• Knowledge of basic computer hardware and application software.
• Experience with desktop operating systems including Windows XP, 7 and 8
• Working knowledge of a range of diagnostic utilities.
• Exceptional customer service orientation and the ability to present ideas in user-friendly language.
• Be prompt, directed, reliable, self-motivated and highly dependable
• Keen attention to detail and able to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.