Dealer Engagement Specialist
at PBS SYSTEMS

Job Description

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun! 
 

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

As a Dealer Engagement Specialist, you will coach others in a group setting, foster a sense of community amongst others and collaborate with coworkers to produce positive customer experience. Our Dealer Engagement Specialists are proactive mentors that strive to share the PBS products, and their capabilities, with our customers to help increase adoption and enhance customer experience.

Responsibilities:

• Proactively host customer engagement sessions
• Develop presentations and content for conferences, tradeshows, workshops and host events with support
• Promote adoption of our products/services with guidance
• Confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships with the ability to perform under pressure
• Provide supporting resources by coordinating information sharing between development, marketing and sales, implementation plans and deployments
• Understand market problems through interactions with customers and PBS experts
• Be available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes and understanding common issues the software can alleviate new hires will be offered onsite time to gain a better understanding of the dealership)
• Orchestrate a sense of community amongst our customers
• Work closely with internal teams and provide insight into new development to ensure software direction will provide true value to customers and communicate information to relevant stakeholders
• Assist with product launches
• Build professional relationships with customers and internal stakeholders

Qualifications:

• High school diploma or equivalency required
• Solid Microsoft Office Suite knowledge 
• Previous Experience in the automotive industry or dealership environment will be considered as an important asset
• Must have 1-3 years of presentation development and public speaking experience 
• Organizational and time management skills
• Excellent verbal and written communication skills
• Excellent Customer Service skills
• Critical thinking and problem-solving skills
• Open to learning new technology in a fast-paced environment
• Problem solving and trouble shooting skills
• Strong documentation abilities
• Strong multi-tasking and prioritization

 What we offer:

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being
• Paid Time Off – PTO to help you recharge and maintain work-life balance
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Outstanding travel incentive bonuses
• Additional performance incentives
• Attractive employee referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder

PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.