Sales Operations, Advanced Solutions
at Ingram Micro Inc

Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned the Great Place to Work Certification™ for 2024-2025 in Canada! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

This position is a hybrid role based in our Mississauga office with the opportunity to work 3 days remotely per week

Team/Function: The team manages Storage/Power/Networking vendors, and you will be accountable for the vendors assigned to you as well as provide backup where needed. The team specializes in quoting and order processing as well as logistics. You also need to be able to navigate multiple shared inboxes at one time and make sure the correct standard operating procedures are followed for each box and vendor line.

Responsibilities:

• Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
• Creating quotes for customers and sending ETA's (estimated time of arrivals).
• Provides support to Sales teams (inside/outside) representatives within Ingram.
• Address inquiries related to orders, product availability, and delivery timelines.
• Responsible for monitoring overall account activity for assigned vendors.
• Recognize and learn the various nuances of the vendor product lines and technologies
• May be responsible for order management activities for specified areas of sales groups (separated by account size or geographic territory).
• Expected to provide late shift coverage on vendor quarter -end and month-end periods.

What you bring to the role:

• Diploma or degree in IT, Business, or a related field.
• Minimum 3-4 years of strong customer service background, ideally within IT distribution or similar, with a proven ability to build relationships and resolve issues efficiently.
• Previous experience in sales support and order processing is preferred.
• Proven ability to drive results while demonstrating resilience in a fast-paced and dynamic environment.
• Strong attention to detail and ability to manage multiple tasks efficiently.
• Excellent written and verbal communication skills as well as extreme attention to detail
• Proficiency in CRM systems, order management software, and Microsoft Office Suite.
• Strong problem-solving skills and a customer-first mindset.
• This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com . This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro's Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here - Ingram Micro ESG.