Scrum Master
at Quadramed Canada Corporation

Job Description

We are seeking a dynamic individual with a blend of healthcare industry experience and Scrum Master expertise, and project management experience to join our team. As a Scrum Master, you will play a pivotal role in facilitating the agile delivery of healthcare software solutions while also providing critical analysis and insights to drive business success.

What your impact will be:

1. Scrum Master Duties:

• Serve as a Scrum Master for up to two Agile teams, ensuring adherence to Scrum principles, practices, and ceremonies.
• Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives to drive team collaboration, transparency, and continuous improvement.
• Remove impediments and obstacles that hinder the progress of the team, fostering a culture of problem-solving and self-organization.
• Coach team members on Agile methodologies and best practices, promoting a culture of agility, innovation, and accountability while following set processes that may be adapted to project needs.
• Collaborate with product owners, stakeholders, and development teams to prioritize and refine product backlogs, ensuring alignment with business objectives and customer needs.
• Monitor team performance metrics and sprint progress, identify areas for optimization, and implement strategies for enhanced efficiency and effectiveness.
• Develop a strong understanding of the team's software solutions and workflows to effectively facilitate discussions, remove impediments, and support delivery.

2. Additional Responsibilities:

• Assist the Product Owner and Business Analyst with the following:
• Enhancing backlog quality by coaching on and assisting with effective user story writing, and acceptance criteria to ensure stories are ready and accepted for execution by the agile team.
• Facilitate requirements clarification by using product knowledge to bridge the gap between the PO's vision and the agile team's technical implementation ensuring shared understanding and identifying potential risk and/or dependencies early.
• A whole-team approach to quality by actively participating in extra testing activities such as break-a-thons.
• Ensuring a clear communication of value by collaborating with the PO and BA to translate completed features and bugs into clear, user-centric release notes that effectively communicate the value delivered to stakeholders
• Monitor and track related feedback and issues pertaining to User Acceptance Testing and escalate when needed.

What we look for:

• 3 years as a Scrum Master in an agile environment and preferably in the healthcare industry
• Strong understanding of Agile methodologies, principles, and practices, with the ability to tailor approaches to meet specific project needs. Experience with Scaled Agle Framework™ (SAFe) will make you stand out.
• Proficiency in tools and technologies commonly used in agile project managment and business analysis, specifically JIRA and Confluence.
• Excellent communication, facilitation, and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Analytical mindset with the ability to think critically, solve complex problems, and drive data-driven decision-making.

Additional Qualifications:

• Familiarity with healthcare industry standards, regulations, HL7 interfaces, and best practices in Canada or the United States.
• Experience with software quality testing and quality processes 
• Experience as a clinical informaticist or part of a healthcare system's application support team, contributing to the optimization and support of healthcare information systems.
• Languages spoken and/or written French, English, Spanish

What we offer:

• Plenty of opportunities to grow your career
• Comprehensive medical, dental, and vision benefits
• 3 weeks of vacation plus 5 personal days to recharge
• Employee stock ownership and RRSP program
• A chance to give back through community involvement
• Flexible work arrangements to suit your lifestyle

About us:

Arc Health is dedicated to advancing health equity by delivering compassionate, culturally humble care to rural, tribal, and underserved communities. We envision a world where the most vulnerable have access to top-tier healthcare professionals. Our mission is to connect the best healthcare clinicians to the underserved, with an ethos embedded in health equity and social justice. 

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.

Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!

Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

• We empower our employees to make a difference
• We have an award-winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!

• Instagram: ⁠@weareharris
• LinkedIn: ⁠Harris Computer

Salary Range:

$60 - 75K CAD