Field Service Technician II
at Moneris

Job Description

At Moneris, we are re-imagining commerce and shaping the future of FinTech. To do that, we empower our teams to redefine what's possible, enable them with the right tools, and support them every step of the way.

Connect. Impact. Grow. Turn your passion into purpose with a career at Moneris.

Your Moneris Career - The Opportunity

Location(s): Calgary (Onsite)

You bring superb technical skills, can-do-attitude, and experience providing outstanding on-site customer service. You'll join an organization that has a great culture and a schedule that allows you to improve your work-life balance. As a Field Service Technician at Moneris, you are a team member that oversees field operations and focuses on installing, testing, troubleshooting, repairing or replacing electronic devices. You will report to the Team Lead, Field Operations.

Your Moneris Career - What you'll do

• Efficiently troubleshoot problems related to multiple equipment and peripherals such as computers, printers, networks, cash registers and points-of-sale systems.

• Analyze problems and make recommendations to root causes and corrective actions and always ensure that our merchants are satisfied with the issue resolution.

• Install computers, printers, cash registers and points-of-sale systems and upgrade software.

• Build great relationships with our merchants by maintaining a professional attitude.

• Maintain organization of tools, equipment, materials, our vehicle and the workplace.

Your Moneris Career - What you bring

• Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution

• Ability to test and solve problems related to computing and network or point of sale terminals (POS)

• Knowledge of computers, general networking concepts and internet usage

• Great interpersonal skills with an ability to communicate effectively with diverse individuals and to handle calmly situations ranging from routine to emergency

• Flexible for rotating schedules which includes evenings, weekends, and statutory holidays (schedules are always communicated in advance)

• A valid provincial driver's licence

Your Moneris Career - What we offer

• Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1

• RRSP matching & defined contribution pension plan

• Learning & development programs and resources including unlimited free access to LinkedIn Learning and an Educational Assistance Program

• A workplace and leadership committed to Diversity Equity and Inclusion (DEI), supported by a permanent DEI team, Employee Inclusion Groups (EIGs) led by employees from equity-deserving communities and open to allies, as well as ongoing DEI training and development through workshops, discussions, e-learning modules, and guest speaker events

• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace culture

• Value-Based Recognition Program where you can earn points redeemable for merchandise, gift cards, and much more

• Employee Perk Program with generous discounts for over 2,400 vendors & exclusive banking offers from BMO and RBC

#LI-Onsite

Your Moneris Career - Who you'll work with

Our Operations (Ops) Team is made up of four functions: Customer Experience (CEX), Field Service (FS), Business Transformation & Shared Services, and Strategic Programs & Fulfillment. Together, we leverage our diverse perspectives by collaborating, innovating, and anticipating our customers' needs to create exceptional experiences.

Check out our careers hub to learn more about life at Moneris!

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.