Senior Business Systems Analyst
at Civeo

Job Description

Job Description

Civeo is a global workforce accommodation specialist that helps people maintain healthy, productive and connected lives while living and working away from home. Our unique approach focuses on guest wellbeing, operational efficiency, community building and a property development mindset - making us a leading provider of accommodation solutions.

The Senior Business Systems Analyst will assist in analyzing business processes, gathering and documenting requirements, and conducting data analysis to support decision-making. Responsibilities include creating project documentation, collaborating with cross-functional teams, and developing test plans. The ideal candidate should have strong analytical skills, be adaptable in working on strategic work, zeroing in on detailed tasks or moving seamlessly between project work and operational tasks. A senior BA should have excellent communication skills, adjusting to many types and levels of stakeholders across different geographical regions. Preferred qualifications include experience with IIBA Methodologies, knowledge of project management principles and experience with hospitality, reservations, property management and/or kitchen management systems.

Responsibilities

• Work with departments to align processes and systems to increase efficiency in Workforce Management, Asset Management, Point-of-Sales, Work Order processing, Supply Chain and Inventory functions.
• Lead discussions or workshops with business users and/or stakeholders to gather requirements.
• Seek consensus and acceptance of business requirements and solutions from the key stakeholders.
• Assist in the planning, design, development, quality review, and deployment of new applications and/or enhancements to existing applications.
• Ensure compatibility and interoperability between applications.
• Analyze implications of requested new or enhanced application functionality and provide feedback.
• Perform hands-on fixes and configuration of software.
• Provide Tier 2 and Tier 3 support for business applications as needed.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Provide orientation and training to end users for modified and new systems.
• Communicate application problems and issues to key stakeholders.
• Provide technical application stewardship: responsible for administration functions of an application, including user administration, application maintenance and sustainability
• Work closely with key stakeholders, and other IT groups to identify appropriate solutions.
• Write functional specifications to address application bugs and minor enhancements.
• Create operational support documentation and user guides for support provided to the business or other parts of IT.
• Create formal system change requests and facilitate delivery of production updates through the change management process.
• Other duties, as assigned.

• Bachelor's degree in Business Administration, Information Technology, Business Administration, or related field, or diploma and complimentary experience.
• 5 to 10 years' experience implementing, optimizing and/or supporting business applications.
• Working knowledge of System Development Life Cycle methodology.
• Knowledge of business functions related to accounting, asset management, supply-chain and billing.
• Knowledge of business functions related to hospitality, reservations, property management and kitchen management systems is highly desirable.
• Prior experience supporting end-users on functionality, interface, problems, and/or usability issues on applications and systems.
• Experience working with IT Service Management solutions like ServiceNow or similar systems.
• Familiar with Incident Management, Request Management, Problem Management, Release Management and Change Management Processes.
• Experience working with and supporting Enterprise Applications like JD Edwards, Kronos, Symphony Point-of-Sales, Incorta or similar systems.
• Experience in task prioritization either independently or in a team-oriented collaborative environment.
• Software development exposure or experience is considered an asset.
• Advanced analytical skills in gathering system requirements, logical data & process modeling, use case modeling, workflow modeling.
• Maturity of judgment and on-demand decision making to resolve problems immediately and/or to seek support when required.
• Experience performing upgrades of business applications / systems and/or related 3rd party applications highly regarded.
• Proven experience in translating business requirements into creative functional and technical specifications.
• Knowledge of project management principles.
• Experience with Generative AI and/or Agentic AI (Co-pilot, Chat-GPT, Anthropic, etc.) considered an Asset.
• Overtime as required.

While we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve.

We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce. In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies. All those qualified individuals who would further contribute to our diversification are encouraged to apply.