AWS Technical Account Manager
at Ingram Micro Inc

Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2025-2026 in Canada! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

This position is a hybrid role based in our Mississauga office with the opportunity to work 2 days remotely per week

Role Summary: We have an excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers, serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

Key Duties and Responsibilities

Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team, the core responsibilities of the role include, but not limited to, the following:

• Develop trusting relationships with your customers, understanding their business needs, technical challenges, customers outcomes and business goals.
• Make AWS service improvement recommendations that fit with your customer strategy and architecture.
• Evaluate, analyze and present periodic reviews of operational performance to customers.
• Champion and advocate for customer requirements with AWS (e.g. feature request).
• Participate in customer-requested meetings (via phone).
• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
• Work directly with the support team to ensure that customer issues are resolved as expediently as possible.
• Produce and update documentation as required for both internal and customer facing purposes.

Personal Skills Development

• An active and contributing member of our internal AWS technical community.
• Build and maintain a strong relationship with partners and internal technical team.
• Keep up to date with current and future technologies, products and strategies.
• Build and enhance relationships with peers.
• Continue development of TAM and technical skills.
• Maintain relevant vendor certifications.

What you bring to the role:

• Bachelor's degree or equivalent within Information Technology, Computer Science, or related discipline.
• 5+ years in technical support, service-desk or customer-facing IT roles.
• 4+ years of hands-on experience supporting AWS.
• 3+ years of design/ implementation/ operations/ consulting with distributed applications experience.
• 3+ years' experience within a SaaS environment, Technical Account Manager position managing or supporting software configurations and translation of client requirements.
• 3+ years' experience deploying, configuring, and troubleshooting software or networking equipment.
• Knowledge and experience with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, Route 53.
• In-depth knowledge of AWS services, architecture and Well Architected Framework.
• Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders.
• Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving.
• Strong presentation abilities.
• Efficiently manages priorities both independently and in team environments.
• Demonstrates sound decision-making while balancing multiple priorities.
• Exercises independent judgment and adheres to deadlines and schedules
• Strong listening skills and the ability to tailor solutions to client requirements.
• Technically minded, continually learning new technologies to support client partner needs.
• One or more valid AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required.
• *This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal-opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com . This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro's Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here - Ingram Micro ESG.