Customer Service Technician
at ABB

Job Description

Customer Service TechnicianTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

****Referral bonus premium $3,000.00****ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably.The customer service technician is based in the city of Québec (Qc, Canada). However, the nature of the position requires occasional travel both to clients (US and International) and to ABB's various offices.
This is a position with global grade
17
Your responsibilities

• Provide assistance to customers by phone, e-mail as part of the after-sales service.
• Perform duties in accordance with the established standards, directives, work processes, policies, and procedures in place.
• Assist in customer service activities in metallurgy and metallography.
• Ensure a high level of customer satisfaction.
• Participate in meeting and exceeding the sales targets of the service department.

Your background

• DCS in engineering physics or metallurgical engineering or other related disciplines.
• Knowledge of metallographic analysis is an asset.
• 2 years of relevant experience in customer service.
• Excellent knowledge of English and French (written and spoken).
• Communication skills, dedicated to customer satisfaction, autonomy, focused on order and quality.
• Ability to adapt to the cultural and local realities of the countries visited.
• Problem-solving ability.
• Perseverance, initiative, autonomy, punctuality, and professionalism.

Benefits

• Retirement plan
• Wellbeing program
• Accident insurance
• Healthcare plan

More about us
We look forward to receiving your application. If you want to discover more about ABB, take another look at our websitewww.abb.com.For the 4th year in a row, ABB Canada has been recognized as one of Canada's top employers by Forbes Magazine and has been ranked #1 within the industry category. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, and Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process.#LI-onsite

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