Salesforce Functional Senior Consultant (Government Sector)
at DTTS Global Services Limited

Job Description

Job Type: Permanent
Reference code: 122152
Primary Location: Ottawa, ON
All Available Locations: Toronto, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Langley, BC; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching
• Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
• Be encouraged to deepen your technical skills...whatever those may be.
• Build your leadership skills at Deloitte University.
• Have many careers in one Firm.
• Partner with clients to solve their most complex problems
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being.
• Experience a firm where wellness matters.
• Experience MyFlex and an agile work environment where work is what you do not where you do it
• Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
• Build a network of colleagues for life
• Have an impact that matters through pro bono and significant volunteer opportunities.
• Be empowered to lead and have impact with clients, our communities and in the office.
• Be expected to share your ideas and to make them a reality.
• Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
• Grow your network and your knowledge by joining one of our many Employee Resource Groups.

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What will your typical day look like?

As a senior consultant you'll work within an engagement team and be responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, and flow mapping), testing, training, defining support procedures, and supporting implementations.

• Serve as an integrator between business needs and technology solutions, specializing in solutions for government and public services
• Lead discovery sessions with customers to elaborate on organizational goals and objectives in relation to fundraising, program management, or communications
• Problem-solve and offer ideas to solve client issues
• Conduct relevant research, data analysis, and create reports
• Maintain responsibility for the completion and accuracy of work products
• Assist in proposal development as requested
• Develop your skills through training courses, mentoring, and daily interaction with clients and team members

About the team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology, and outcomes-is designed for impact. Serving federal, provincial, & local government clients as well as public higher education institutions, our team of professionals brings a fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promises.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design, and deploy digital products that increase adoption and drive measurable results.

Enough about us, let's talk about you

As a senior
Bachelor's degree in business or technology-related field, or equivalent number of years of experience
5+ years of experience working in a project-based environment, implementing Salesforce or similar platforms
3+ full life cycle technology implementations
2+ years of leading/managing a work stream on enterprise implementations
Strong relationship-building and communication skills with both internal and external stakeholders
Experience leading presentations and workshops with clients
Experience working with business and technical stakeholders to translate customer requirements into user stories
Experience working in an agile environment and relevant tools to support
Ability to travel 25% on average, based on the work you do and the clients you serve
Ability to obtain a Government of Canada security clearance (reliability level)

Nice to Have
Experience in a consulting environment, working directly with clients
Salesforce certifications (eg. Salesforce Admin, OmniCloud Studio Consultant, Public Sector Solutions)
Experience working in Government and Public Services
Solid understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We'd love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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