Customer Service Representative
at Amsted Rail

Job Description

About Us
Amsted Canada is not only a leader in the manufacture of industrial components, we are a company where you are the driver of your own career.  At Amsted, we know that our employees are at the heart of our world-class business and we value you and want you to excel with us. We spend time understanding where you want your career to go and help you get there by offering the support and resources that will allow you to grow with us.  At Amsted, we also encourage a spirit of Innovation by allowing time and space to experiment, to think differently and to challenge the status quo.  If this is the type of environment where you believe you will thrive, we encourage you to join us.

Operating under the Amsted Industries umbrella since 1962, today we are meeting the growing needs of a global market with over 80 facilities across six continents.

Amsted Canada has established a new Business Center in downtown Charlottetown, Prince Edward Island.  We are elevating our Global Technology teams in several areas including but not limited to Security, Development, Infrastructure, Emerging Technology, SAP, and Engineering.  These teams are instrumental in providing support to all Amsted affiliate locations worldwide.

Amsted Canada has an exciting opportunity for an energetic Customer Service Representative supporting our Amsted Seals affiliate.  Amsted Seals was born out of innovation within Amsted Rail, to maximize and scale the disruptive spin-forming technology across high-impact applications within Amsted Industries and with external customers.  Through direct sales and partnership programs, this global business will continue to expand its service offering into new industry applications.  Combined with the expertise and design foundation of Amsted's long-standing seal businesses, it creates a rare combination of value and performance.  As part of this new business, you will be an important partner in shaping the business's continued growth and development as a strategic growth business for Amsted. 

Position Details:

The Customer Service Representative is a critical external facing position for Amsted Seals.  This position will own the order entry and invoicing processes, interfacing with Sales, Operations and the Customer.  This position will report to the Global Supply Chain Director for Amsted Seals and work closely with all phases of the business to service the customer.

What we offer you:

• Autonomy to help drive the development of our growing office on Prince Edward Island in a role that will impact our growth and how we work across all of our functions of Amsted Rail and with our sister Amsted divisions.
• Highly competitive compensation and benefits package that only begins with a strong base salary commensurate with skills and abilities, but includes annual incentive opportunities and a comprehensive benefits package
• Investment into your personal and professional development to ensure you remain at the top of your field and can reach your goals
• Being a part of team who cares about YOU – the professional and the person

What you will do:

• Receive phone calls for customers to answer inquiries on various issues including: orders, billing, returns, invoicing and shipments
• Works with internal and external sales teams to verify placed orders and register them into the ERP system
• Works with Finance, Engineering and Supply Chain to setup and verify accuracy of new and existing part master data in the ERP system (SAP)
• Communicates with and transfers information between operations (distribution) and sales
• Owns the order entry process and is responsible for keeping order and other data entry elements current
• Responsible for documenting and streamlining the customer service processes

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal and conflict resolution skills
• Excellent organizational skills and attention to detail
• Strong problem-solving skills
• Ability to work in a team environment
• Power user in spreadsheets (Excel, SmartSheets) and ERP systems (SAP) with the ability to learn other computer systems as needed

Compensation & Benefits:

• Excellent base salary and targeted annual bonus structure
• Comprehensive employee benefits package including medical, dental, life and disability insurance, salary continuation, and a health spending account.
• Company pension program
• Tuition reimbursement
• Fitness reimbursement credit

Education and Experience:

• 3+ years relevant experience in customer service
• Associates Degree in business, finance or related fields or equivalent experience

This position is being filled in our Charlottetown office and is not available for remote work at this time.

Amsted Rail offers employees the stability of an established industry leader, along with the chance to learn, grow, advance and make a difference. As a private company and 100% employee-owned, we are all stakeholders in this business and all have a common goal to make this company not only a profitable company, but also a place to grow our careers. We strive to be a place that people are attracted to, and we go steps beyond to make sure our employees are happy on the job – and away from it.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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