Part-time Support Clerk UPC
at Georgian College

Job Description

Department: University Partnership Centre
Campus: Barrie
Classification: Support Staff
Posting Date: January 10, 2022
Salary: $17.00 - $22.04
Hours per week: Up to 24 hours per week - Current hours are anticipated to be 24 hours per week
Status: Part-time (Regular)

Reporting to the Manager, this position provides support for University Partnership Centre programming, is the first point of contact for students and acts as a resource for faculty partnership stakeholders. Working closely with internal and external departments this position will collaboratively coordinate event planning initiatives and provides support at partnership events and meetings. Furthermore, this position will provide administrative support to UPC internal and external priorities as well support cross-institutional communication and UPC office operations. Specific duties include, but are not limited to:

• Provides front line customer service for students, faculty and prospective students
• First point of contact for UPC inquiries
• Provides faculty support for UPC programming
• Provides information on programs and make referrals
• Maintains a database/statistic for UPC student inquiries
• Provides in-person support for events including event attendance and coordinating onsite logistics
• Provides support for UPC events and activities
• Provides administrative support for UPC marketing and recruitment initiatives
• Assists in the development of student and faculty orientation guides and student/faculty portals
• Coordinates operational logistics for orientation activities for both students and faculty
• Supports the collection of data and prepares UPC correspondence and reports for internal and external distribution
• Point of contact for onsite and remote operational issues
• Maintains up to date standard operating procedures
• Provides administrative support to the manager
• Supports daily functions for the UPC

QUALIFICATIONS:
• Successfully completed a one-year postsecondary certificate in a relevant field of study that may include, but is not limited to office administration or business
• Experience in a frontline customer service role that required problem solving and conflict resolution skills
• Experience with data entry and pulling reports from a database
• Experience providing committee support and taking minutes
• Two years' experience in a related role providing front line customer service
• In order to respond appropriately to student and faculty enquiries, the incumbent must be knowledgeable about programming and applicable policies and procedures

Georgian College supports diversity, equity and a workplace free from harassment and discrimination. Georgian College is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you are contacted to participate in the recruitment, selection and/or assessment process, please advise the interview coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process.

Alternate formats will be provided upon request throughout the recruitment and selection process.

Georgian College has a COVID-19 vaccination procedure in place. As a condition of employment, employees are required to be vaccinated for COVID-19 to work on any campus, or a facility owned, operated or controlled by Georgian College unless they have a valid medical or religious belief/creed reason for not getting vaccinated, which reason will be considered on a case by case basis and which will be subject to the College's accommodation processes.

Applications for this position must be received by 11:59 p.m. on January 17, 2022. While we thank all applicants, only those contacted for an interview will be acknowledged.