Job Description

Job Description

Job Title:	Area Manager (Canada)
Location:	Regional opportunities across Canada
Reporting To:	Area Vice President

About the company

IWG is the unrivalled global leader in flexible workspace, six times the size of our nearest competitor. With 14 different brands, an impressive array of support services, and a world-class, end-to-end digital platform for connecting companies to workspace, we're fully invested in our clients' success.   Our companies help more than 8 million people and their businesses to work more productively. We provide workspace for the world's largest companies, delivering sustainable demand and income for our partners.

Digitalization and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people, and aspirations. They want workspaces and communities to match their needs. They want choice.

Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, HQ and Signature, just to name a few. We create personal, financial, and strategic value for businesses of every size. From some of the most exciting companies and well-known organizations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility, and market proximity.

Learn more about what we do for our team members and customers: www.iwgplc.com and what we do for our partners: https://www.iwgplc.com/en-gb/develop-a-location

 

Purpose:

This role is a key member of the North America Leadership Team and reports directly to an Area Vice President. The Area Manager (AM) is accountable for driving profitability through the effective management of business performance across a defined geographic region, overseeing multiple business centres representing our brands.

The Area Manager's primary focus is leading a team of City Managers who oversee operational teams responsible for the day-to-day performance of each centre, including client experience, team execution, and adherence to brand and operational standards. This role ensures consistent delivery across all locations, with a strong focus on maintaining high-quality, show-ready environments that reflect company expectations.

Through effective leadership and accountability, the Area Manager drives operational discipline around centre standards, ensuring spaces are consistently clean, functional, and fully prepared to support both client retention and new sales activity. In partnership with City Managers, they work to deliver on revenue, occupancy, and profitability targets by optimizing service delivery, enhancing the client experience, and maximizing service revenue opportunities.

Success in this role is rooted in the ability to balance operational excellence with commercial impact, ensuring every centre operates at a high standard while contributing to sustained revenue growth.

IWG has an ambition to get to 30,000 locations over the medium-term by executing multiple strategies and leveraging multiple channels including (but not limited to):

• Company-owned locations
• Managed partnerships (with building owners)
• Franchise partnerships (with building owners and franchise operators)
• M&A

Key Responsibilities:

1. Managing Operations and Customer Service Teams

• Ensure all centres are consistently “show-ready,” operating efficiently, and delivering exceptional customer service while maintaining strong occupancy and profitability.
• Oversee new client onboarding processes.
• Drive service revenue growth and high-quality delivery.
• Focus on client retention and satisfaction.
• Ensuring timely billing, adherence to the collections process, resulting in minimal bad debt

2. Driving Business Unit Performance

• Develop and implement the area sales plan in alignment with company goals and objectives.
• Analyze local market dynamics to maintain competitive pricing strategies.
• Execute a comprehensive strategy to achieve business targets.
• Enhance customer satisfaction (NPS).
• Drive occupancy, revenue, and profit growth.

3. Brand and Market Engagement

• Act as a strong brand ambassador, actively networking within the local business community to gather market insights and generate sales leads.
• Stay informed on competitor activity and industry trends to capitalize on commercial opportunities.

4. Coaching and Team Development

• Foster team growth by mentoring and coaching staff, providing constructive feedback, and unlocking their full potential to improve skills and productivity.
• Ensuring the centres are staffed effectively within alignment of the staffing model, that the teams are operating in accordance with company standards and that our talent is developed for career growth.

Required Skills, Experience & Qualifications:

• Proven experience managing multiple locations and teams effectively.
• Demonstrated success in consistently improving performance month over month.
• Skilled at cultivating a strong team culture that fosters collaboration and positivity.
• Track record of developing, managing, and tracking opportunities to achieve business goals.
• Flexible and resourceful with a “can-do” mindset and a disciplined approach to business development.
• Self-motivated, ambitious, and eager to contribute to a team with high-growth objectives.
• Extensive experience overseeing multi-unit operations within a defined geographic area.
• Proficient in monitoring and evaluating performance through accurate and timely reporting.
• Strong professional communication and networking skills, capable of building high-level business relationships.
• Customer-focused mindset with the ability to adapt and remain calm in high-pressure or rapidly changing situations.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Preferred qualifications include experience in commercial real estate, managing multi-unit operations, and P&L management.

Accommodation:

• IWG is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. IWG has implemented policies with respect to accommodating employees with disabilities in accordance with applicable law. These policies are available to all employees by contacting Barry Weighell at +1 (416) 649 5850 or at hr@iwgplc.com if you require accommodation at any time during your employment with IWG.